SHIPPING AND DELIVERY POLICY

• Photograph the parcel before opening it.

• Refuse delivery if the damage or tampering is serious.

• Contact us immediately.

• Record an unboxing video where reasonably possible.

Lost or marked-delivered orders

If tracking shows no movement for an unusual period, or a parcel is marked delivered but has not been received, contact us promptly.

We will raise an investigation with the courier partner. Courier investigations may take approximately [5–10] business days. A replacement or refund will be Processing time

Orders are normally prepared and dispatched within [1–3] business days after confirmation.

Estimated delivery time

After dispatch, estimated delivery within India is:

• Metro and major cities: [3–6] business days

• Other serviceable locations: [5–10] business days

• Remote locations: Additional time may be required

Delivery dates are estimates and not guarantees. Courier delays, weather, public holidays, local restrictions, incorrect addresses, and events outside our reasonable control may affect delivery.

Shipping charges

Shipping charges, free-delivery eligibility, and cash-on-delivery fees—where applicable—will be shown at checkout before the order is placed.

 

Tracking

Tracking details will be sent through email, SMS, WhatsApp, or another contact method supplied during checkout.

Courier tracking may take 24–48 hours after dispatch to show its first update.

Delivery information

Customers must provide a correct and complete:

• Recipient name

• Mobile number

• House or building details

• Street and locality

• Landmark, where needed

• City and state

• PIN code

We cannot guarantee address changes after an order is confirmed. Additional charges resulting from an incorrect or incomplete address may be payable by the customer.