Refund policy

Returns, Exchanges and Cancellations

At The Shine Story, every piece is checked and packed with care. If something is not quite right, eligible products can be returned or exchanged within 5 calendar days from the date of delivery.

Place a return request

If the portal is unavailable, contact us on WhatsApp at 9311931396 with:

Your order number
The reason for the return or exchange
Clear photographs of the product
Photographs showing the original tags and packaging

Please do not send a product back without first receiving confirmation from us.

Return eligibility

A product will be eligible for return or exchange only when:

The request is submitted within 5 calendar days of delivery.
The product is unused, unworn, and unaltered.
All original tags remain attached.
The product has no scratches, stains, perfume, makeup, sweat or other signs of use.
All stones, beads, clasps, charms, earring backs, and other components are present.
The product was purchased directly from The Shine Story.

We recommend keeping the complete packaging until you are satisfied with your order.

Natural variations in imitation jewellery

The Shine Story offers imitation and fashion jewellery. Minor differences in colour, polish, finish, texture, measurement, or stone placement may occur because of photography, screen settings, production batches, or hand-finishing.

Such minor differences are not normally considered defects. Normal tarnishing, fading, or discolouration caused by wear, moisture, perfume, sweat, sanitiser, cosmetics, or chemicals is also not considered a manufacturing defect.

Return procedure

After your request is approved:

Place the jewellery in its original pouch, box, or protective packaging.
Include the invoice and all tags, cards, complimentary accessories, and components.
Pack the parcel securely to prevent damage in transit.
Address the parcel to:

The Shine Story
D 1307 Star Rameshwaram Apartments, Raj Nagar Extension
Ghaziabad, U.P. 201017
India
Phone: 9311931396

Where reverse pickup is available, our courier partner will generally collect the approved return within 3–5 business days.

The first approved reverse pickup for an eligible domestic order will be arranged at no additional cost. If a pickup fails because the customer or parcel is unavailable, any repeat pickup or self-shipping cost may be borne by the customer.

If reverse pickup is unavailable at the customer’s PIN code, we may ask the customer to send the parcel using a trackable courier. Any reimbursement of shipping costs must be approved by us before the parcel is sent.

No exchanges

The Shine Story does not provide product, colour, design, or size exchanges.

If you wish to purchase a different item, colour, or size, you may return the original product, provided it is eligible under this policy, and place a new order separately.

The new order will be subject to the price, offers, shipping charges, and stock availability applicable when it is placed.

Shipping charges

Original shipping charges, cash-on-delivery fees, and express-delivery charges are non-refundable.

This exclusion does not apply where the entire order is returned because of an error attributable to The Shine Story or where refunding such charges is required under applicable law.

Order cancellations

To request cancellation, contact us on WhatsApp at 9311931396 within 24 hours of placing your order.

Please provide your name and order number.

An order can be cancelled only if it has not already been packed or dispatched. A request made within 24 hours does not guarantee cancellation if order fulfilment has already begun.

An eligible prepaid order that is successfully cancelled will be refunded to the original payment method. Banks and payment providers may require additional time to reflect the amount.

Refused or undeliverable orders

If an order is returned because of an incorrect address, unavailable recipient, repeated failed delivery attempts, refusal to accept delivery, or failure to respond to the courier, the actual forward and return-shipping costs may be deducted from any eligible store credit or refund.

Future cash-on-delivery orders associated with the same customer, phone number, or address may require advance payment.